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Performance and IT investment intensity in RSA e-Governmental departments : a pilot study

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dc.creator Lubbe, Sam
dc.creator Klopper, Rembrandt 2009-12-21T13:13:24Z 2009-12-21T13:13:24Z 2008-07-10 2018-06-25T18:06:00Z 2018-06-25T18:06:00Z
dc.identifier Lubbe, S & Klopper, R. 2008, '8th European Conference on e-Government, 10-11 July 2008, Ecole Polytechnique, Lausanne, Switzerland.
dc.description This article considers if a link exists between performance and Information Technology (IT) intensity in the Republic of South Africa (RSA) Governmental departments practising e-Government. The authors used a questionnaire to collect data. The answers to the research questions note that in top performing e-Government Departments; (i) IT costs as proportions of operating costs were higher; (ii) IT costs as a proportion of income was lower, than in weak performing e-Government Departments; and (iii) that a positive correlation exists between the Computerisation Index (CI) and the Operating Costs ratio. The investigation also reveals that Heads of Departments expect additional output while planning e-Government operations and keeping IT budgets constant. Evidence is presented that e-Government Departments performance is linked to the level of IT investment intensity in the sample of Governmental Departments investigated, even though more output was expected from the IT Department.
dc.language en
dc.subject Performance
dc.subject IT Investment Intensity
dc.subject e-Government
dc.subject South Africa
dc.subject Governmental departments
dc.subject Computerisation Index
dc.title Performance and IT investment intensity in RSA e-Governmental departments : a pilot study
dc.type Article

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