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A discussion of the influence of employee satisfaction on customer service levels

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dc.creator Cant, Michael
dc.creator Van Scheers, Martha Louisa
dc.date 2010-01-20T07:00:08Z
dc.date 2010-01-20T07:00:08Z
dc.date 2008
dc.date.accessioned 2018-06-25T18:06:00Z
dc.date.available 2018-06-25T18:06:00Z
dc.identifier Cant, MC & Van Scheers, ML 2009, 'A discussion of the influence of employee satisfaction on customer service levels', International Retail and Marketing Review, vol. 4, no. 2, pp. 1-8.
dc.identifier http://hdl.handle.net/10500/3030
dc.identifier.uri http://hdl.handle.net/10500/3030
dc.description Journal article
dc.description The study examines the influence that retail store price levels and salesperson service characteristics have on store customers’ repurchasing behaviour. Please note that the quality of the products sold at the retailer does not form part of the trade-off options that customers are presented with.
dc.language en
dc.publisher International Retail and Marketing Review
dc.subject Employee satisfaction
dc.subject Customer service levels
dc.subject Retail store
dc.subject Repurchasing behaviour
dc.subject Trade-off
dc.title A discussion of the influence of employee satisfaction on customer service levels
dc.type Article


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